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Uncollected Child

Safeguarding and Welfare Requirement: Child Protection

Providers must have and implement a policy, and procedures, to safeguard children.

Policy Statement

In the event that a child is not collected by an authorised adult by their expected collection time, we put into practice agreed procedures. The child will receive a high standard of care in order to cause as little distress as possible.

We inform parents/carers of our procedures so that, if they are unavoidably delayed, they will be reassured that their children will be properly cared for.


Parents are asked to provide the following specific information when their child starts attending our setting, which is recorded in our system:

  • Home address and telephone number - if the parents do not have a telephone, an alternative number must be given, perhaps a neighbour or close relative.

  • Place of work and telephone number (if applicable).

  • Mobile telephone number (if applicable).

  • Names and telephone numbers of adults who are authorised by the parents to collect their child from the setting, for example a childminder or grandparent.

  • Who has parental responsibility for the child.

  • Information about any person who does not have legal access to the child.

On occasions when parents, or the persons normally authorised to collect the child, are not able to collect the child, they provide us with written details of the name and telephone number of the person who will be collecting their child. We agree with parents how to verify the identity of the person who is to collect their child.

Parents are informed that if they are not able to collect the child as planned, they must inform us so that we can begin to take back-up measures. Our contact telephone number is 01793 875777

If a child is not collected at their expected collection time, we follow the procedures below:

  • The child’s file is checked for any information about changes to the normal collection routines.

  • If no information is available, parents/carers are contacted at home or at work, after 10 minutes.

  • If this is unsuccessful, the adults who are authorised by the parents to collect their child - and whose telephone numbers are recorded on the system - are contacted.

  • All reasonable attempts are made to contact the parents or nominated carers.

  • The child does not leave the premises with anyone other than those named on the Registration Form or in their file, unless we have been notified by the parent who has given them the password.

  • If no-one collects the child within 30 minutes of their expected collection time and there is no named contact who can be contacted to collect the child, we apply the procedures for uncollected children.

We contact the local authority children’s social care team

Children’s social care team: 01793 466903

Out of hours Duty Officer: 01793 436699

  • If the children’s social care team is unavailable we will contact the local police.

  • After an additional 15 minutes if the child has not been collected, we will contact the above statutory agencies again.

  • The child stays at the setting in the care of two of our fully-vetted workers.

  • Social care will aim to find the parent or relative. If they are unable to do so, the child will become looked after by the local authority.

  • Under no circumstances will we go to look for the parent, nor leave the setting premises with the child.

  • We ensure that the child is not anxious and we do not discuss our concerns in front of them.

  • A full written report of the incident is recorded in the child’s file.

Depending on circumstances, we reserve the right to charge parents for the additional hours worked.

Ofsted may be informed.

This Policy was adopted by Sparklers Pre-School


Sarah Hodges

Role of Signatory:

Pre-School Supervisor

Issue Date:

September 2023

Next Review Date:

October 2024

This Policy was approved by Sparklers Pre-School Committee


Role of Signatory:

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